Website FAQ
Account and Access
- I can log in, but each time I visit a new page I am logged out again.
- What do I do if I don’t remember my password?
- Why did I get an email saying my password had been changed?
- What do I do if I can't log in at all?
- I am logged in, but some areas of the website still prompt me for a username and password.
- How do I change my password?
Common Questions
The Intelesense Store
- How do I track the status of an order?
- Do I need to create an account to purchase something from the Intelesense Store?
- Will Intelesense store my credit card information?
The Website and InteleView
- What are “InteleView Links”? What are the little globe icons?
- How can I upload data for viewing in InteleView?
Using Groups
- How do I join a group?
- What is the difference between public and private groups?
- I requested access to a group, but it was never granted. What can I do?
Using the Graphs
- How do I download the data used to generate the graph?
- How can I zoom in or out beyond what the range selectors allow?
- How does the histogram work?
- How do I use the graphs?